“Dear Joan, Thank you for your letter and the material which included original and copies of our Wills, Powers of Attorney and Health Care Instructions. The material fully fills our needs and intentions and we are very appreciative of your efforts in getting this done and are particularly appreciative of your patience in so doing. You can be assured that we would strongly recommend you to our friends should we become aware of any that have a similar need. Again, thanks and best regards, Nancy & Don.”