Welcome to the Reed Wilson Case FAQ page. Here, you’ll find answers to common questions about our law firm, including what to expect during a consultation, how to schedule an appointment, and the legal services we offer. Whether you’re new to estate planning or need guidance on elder law or probate, this resource is designed to help you feel informed and confident as you begin working with our team.
Business Operations & Services FAQs
Q: Who is Reed Wilson Case?
A: Reed Wilson Case (RWC, LLC Attorneys and Counselors at law) is a women-owned and operated law firm based in Connecticut. The name comes from the managing partner and founder of the firm, Joan Reed Wilson Case. Officially founded under this name in 2019, the firm specializes in estate planning, elder law, Medicaid planning, probate and trust administration, and real estate closings.
Q: Where are Reed Wilson Case’s offices located?
A: RWC has offices in Middletown and Guilford, Connecticut. The Middletown office is the main location and is located at 330 S. Main Street, Middletown, CT 06457. The Guilford Office is unstaffed and is used twice a month for scheduled appointments. It is located at 2614 Boston Post Rd, Guilford, CT 06437
Q: How can I contact Reed Wilson Case?
A: You can contact RWC by calling (860) 669-1222, texting (860) 669-1223, or completing a contact form. Potential clients can fill out our intake form. All other inquiries can be submitted through the contact form.
Q: What makes Reed Wilson Case different from other law firms?
A: RWC is a women-owned and operated firm with a client-centered approach. They focus on compassionate, clear communication and legal education, and offer services tailored to individuals, families, and older adults. They are also active in the community and professional organizations.
Q: Does RWC offer free consultations?
A: Reed Wilson Case does not offer free consultations. Fees for consultations and subsequent work vary depending on the type of matter. It’s best to contact the office directly to inquire about pricing for your situation.
Q: What forms of payment does the firm accept?
A: The firm accepts major credit cards, cash, checks, and other standard forms of payment. Transactions can be completed in person, over the phone, or through their secure payment link.
Q: Do I have to pay the consultation fee before I meet with an attorney?
A: Yes. Payment is required prior to the consultation. It can be made online before arriving at the office or before a phone or zoom consultation, or at the front desk when you arrive for your appointment.
Q: Can I complete paperwork online?
A: Yes. RWC uses secure digital systems to share forms and documents, allowing many clients to complete paperwork electronically. Their secure client portal makes it easy to review and sign important documents, and follow the progress of your file.
Q: Who will I work with during my case?
A: You will work directly with one of the firm’s attorneys, supported by a team of experienced paralegals and administrative staff. The firm prioritizes building relationships and maintaining consistent communication.
Q: Does the firm handle urgent matters or emergencies?
A: Yes. RWC regularly assists with urgent situations such as emergency conservatorships, hospital bedside signings, or Medicaid application deadlines. They are equipped to respond quickly and compassionately.
Office & Appointment FAQs
Q: Do I need an appointment to visit the office?
A: Yes. All visits to Reed Wilson Case offices are by appointment only to ensure privacy and dedicated time with an attorney or team member.
Q: What are the office hours?
A: The standard office hours are Monday through Friday, 9:00 AM to 5:00 PM. However, availability may vary by attorney or location. Clients are encouraged to call ahead to schedule.
Q: Are virtual consultations available?
A: Yes. Reed Wilson Case offers remote meetings via phone or video call for clients who prefer or require virtual appointments.
Q: Is parking available at the offices?
A: Yes, both the Middletown and Guilford offices offer convenient and free on-site parking for clients.
Q: How accessible is the office for individuals with mobility challenges?
A: Both office locations are designed with accessibility in mind, including ground-level entry or elevators and accessible restrooms.
Consultation FAQs
Q: What should I bring to my consultation?
A: Bring any relevant documents, such as existing wills, trusts, powers of attorney, real estate deeds, or financial information. If you’re unsure what to bring, the office will guide you ahead of time.
Q: How long is a typical consultation?
A: Most consultations last between 1 and 1.5 hours, depending on the nature of your legal needs.
Q: Can I have a consultation remotely?
A: Yes. Consultations are available via phone or secure video conferencing for your convenience.
Q: Will I meet directly with an attorney?
A: Yes. Consultations are conducted by one of the firm’s experienced attorneys who will review your situation, answer your questions, and recommend a course of action.
Q: What happens after the consultation?
A: After the consultation, you will be mailed or emailed (Depending on your preference) a client engagement agreement. The agreement will consist of a summary of the recommended services, a proposed plan, and fee information. If you choose to move forward, you would need to sign the engagement agreement and provide any associated deposits and/or documents. Once we’ve received a signed engagement agreement, work on you matter can begin. The paralegal associated with your matter will keep you informed of the progress.
Q: Can I bring a family member or support person to the consultation?
A: Absolutely. Many clients bring family members, caregivers, or financial advisors to help support decision-making. Pets and kids of all ages are also welcome.